A foreign citizen who is temporarily staying or residing in the neighborhood attached to a medical organization but who is not an insured person according to Federal Law “On Compulsory Health Insurance (CHI) in the Russian Federation” has the right for free of charge emergency medical care for sudden acute diseases, conditions, exacerbation of chronic diseases that pose a threat to the patient’s life.

Primary and planned medical care (including specialized planned medical care) may be delivered provided that a foreign citizen submits written guarantees of fulfillment of the obligation to pay the actual cost of medical services or prepay medical services based on the expected volume of these services as well as the necessary medical documentation (medical history, clinical studies) if any.

Only an insured person has the right to apply for temporary incapacity benefit. Apart from Russian citizens foreign citizens -working under an employment contract, -temporarily staying or residing in the neighborhood attached to a medical organization, -stateless persons, -temporarily staying in the Russian Federation (if the employee pays insurance contributions for 6 months before the insured event) can also be insured in the system of social insurance. Refugees are provided with a medical certificate for sick leave (a sick note) on the same basis as Russian citizens are. People who have been granted temporary asylum in the territory of the Russian Federation are provided with a medical certificate for sick leave (a sick note) as those who are temporarily staying in the Russian Federation. Citizens of the member states of the Treaty on the Eurasian Economic Union have the right for the same social welfare as Russian citizens do.

If you are an insured person:

a. find the telephone number which is written in your certificate of insurance;

b. make a phone call, explain the situation and the operator will tell you what to do to call the doctor;

c. if you are taken to hospital phone you insurance company as soon as you can. The company will write a formal letter containing a guarantee that your treatment will be covered by insurance.

If you are an uninsured person:

a. phone for the ambulance using the local emergency number (112 or 03);

b. call the doctor and pay for treatment in cash.

Either the insurance contract or the voluntary health insurance contain all the information about the types of insurance events and insurance exclusions. Some insurance exclusions or limitations are as follows:

a. when an insured person starts self-treatment and insists that he/she could not get through to the assistance;

b. if an insured person paid for treatment a bigger sum than it could be according to his/her insurance contract;

c. if an insured person did not contact with the insurer within the time limit prescribed by the insurance contract;

d. if a medical organization imposes extra services without medical reasons in the particular case: aesthetic medicine, massage, physiotherapeutic procedures, traditional medicine;

e. if the insurance company doubts the insurance event;

f. chronic diseases, dental prostheses and injuries under the influence of alcohol are not regarded insurance events.

If it is your first visit to the medical organization you should ask for information at the registration desk.

To receive detailed information you should contact the medical organization via the contacts provided on the website.